Refund policy

We're not dodgy geezers, and we want you to be chuffed with your orders. If anything goes wrong or you're not happy with something, let us know and we'll get to fixing it. Our policies for returns and refunds are listed below, but they're boring, so just send us an email and we'll get it sorted.

 

Returns
Fallen out of love with your purchase? Send it back within 30 days in the same condition you received it and we'll give you your gold back, no questions asked. If 30 days have gone by since your purchase, then unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)
Once we've got the stuff back and had a look, we will send you an email to let you know we've got it. We'll also notify you of the approval or rejection of your refund. Don't worry, it's very unlikely that your refund will be rejected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This can take a while to process so please be patient.

Late or missing refunds (if applicable)
If we say we've processed your refund but it's taking ages and you're wondering where your loot has gotten to, first check your bank account again.
If it's not there then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time and lots of important banking they have to do before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@diceyboiz.com.

Exchanges (if applicable)
The vast majority of the stuff we sell will only have one unit in stock at a time, so we usually won't be able to offer an exchange. There are exceptions to the rule though, so if you really want a replacement rather than a refund give us a shout, and if we are able to supply another copy of the same item then we will do so. As all our preowned items are slightly different we will make sure you are happy with the quality of the replacement item before dispatching it.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, box it up and send it to: 5 Longleat Grove, Kettering, NN15 6XF, United Kingdom. Please package the item to the same level of protection that we sent it to you with to avoid damage. 

You will be responsible for paying for your own shipping costs for returning your item. Please obtain proof of postage and make sure you use a service with an adequate level of cover, as we can't guarantee that we'll receive it safely. We recommend taking a picture of the condition of the item as you're packing it up in case of accidental damage in transit that may lead to a compensation claim being made against the carrier.